Will the movers arrive on time?
We understand you may have to take time off work to move so we accommodate your schedule. We allow for an arrival time (half an hour for early morning moves, and two hours for mid-afternoon) and communicate with you during the entire process – as soon as we know exactly what time we will arrive we will let you know. Once you have booked with us we will not let you down. Our window allows for traffic and other unforeseen issues.
Do you have full-time workers or do you hire temporary or day laborers?
We only employ regular, full-time crew. We screen, do full background checks and train our employees very carefully as they are the backbone of this business. We take pride in running the tightest, best crew possible.
Are you licensed, insured?
We are licensed, bonded, and insured. DOT# 1168555 PUC# 120024 MC# 480952.
Do you protect my furniture when you move it?
Yes, all furniture when it leaves your home and arrives in your home will be padded/padded and shrink wrapped, mattresses are protected with mattress bags (to insure that they do not get dirty or damaged) and all glass is bubble wrapped so that it makes it to your new location safely and scratch-free.
Will you disassemble and reassemble my furniture?
We are happy to disassemble and reassemble any pieces of furniture within our ability. In a few cases, custom furniture may need to be disassembled before we arrive.
Do you provide any discounts?
We provide labor discounts to military families as well as to any new subscribers to our newsletter. Use our Get a Quote form to submit your email address.
What happens if my items are damaged during the move?
Depending on the option you choose, we are either liable for the full value of the item for $0.60 per pound of the damaged item. For more information, see value protection.
Do you hire day laborers or do you have your own employees?
All work completed by Ramsey’s Moving Systems is performed by our employees. We take pride in our personal approach to the moving business so that you’ll always know who is handling your property. You’ll be assigned a Relocation Consultant, and the same team that packs your items will be the same employees unloading them in the new location.
What happens if all of my items don’t fit on one truck?
We’ll assess how many items need to be moved well before the actual moving day and plan accordingly. If more than one truck is needed, we’ll be prepared to provide an additional vehicle. We tend to overestimate the space needed for a move to be on the safe side. However, a large volume of items not accounted for in previous interviews could cost additional travel expenses.
Do you move pianos and other large items?
Yes, we have the experience and equipment to move pianos, safes, heavy equipment, and more. In fact, we move just about any heavy or specialty item.